RTO PolicIES and ProcedureS
2.1.1 OCA Enrolment Policy Procedure
2.2.1 OCA Fee Administration and Refund Policy Procedure
2.3.2 Additional Support Policy Procedure
2.3.5 OCA Domestic Student Handbook
4.3.4 OCA International Student Handbook
3.1.1 OCA Complaints and Appeals Policy Procedure
3.3.1 Critical incident policy
4.3.1 Training and Assessment Policy
5.2.1 Certificate Issuance Policy Procedure
6.1.1 OCA Access and Equity Policy
1.2.1 CRICOS Education Agent Monitoring Policy and Procedure
2.1.1 CRICOS Enrolment Policy and Procedure
3.2.1 CRICOS Student Deferment, Suspension or Cancellation Policy and Procedure
3.3.1 CRICOS Critical Incident Policy and Procedure
3.4.1 CRICOS Transfer Between Providers Policy and Procedure
4.3.1 CRICOS Additional Support Policy